Bypassing the B.S. of Bureaucracy by Drawing The Line.
-By Douglas Castle, Vice-Chairman and Featured Columnist for The National Networker Weekly Newsletter.
Dear Readers:
We are a very foolish species, and we perpetuate the petty, unreasonable, endless bureaucratic processes that consume our productive time and frustrate us endlessly. We do this damage to ourselves and to our world by simply "playing along." That feeds the beast -- that, of course, and the need for administrative and clerical jobs to keep people employed. It simultaneously destroys the quality and efficiency of life and business, while installing animated corpses in "jobs."
By making a process more complicated, there is more employment created, at the expense of efficiency and common sense. We, of this world, live in a society of entitlement and complexity, instead of merit and efficiency.
When confronted with a seemingly endless list of administrative steps, and when you are so discouraged at stupid answers like, "everybody goes through it," or "it's our policy," or "things are tough -- that's just how it is," or my favorite, "they (whoever they are) are forcing us to do it this way," you know that your chain is being yanked.
The only civilized way to bypass this process is to draw the line and declare that 1) you are an exception; 2) that you are being mistreated, abused and possibly defrauded; 3) that you believe that the other party may be acting in bad faith, or not have the power to act reasonably, and; 4) demand to speak with the individual's supervisor. At this last request, they will either suddenly become "creative," or they will connect you with a supervisor. Repeat this simple process until you reach a person who can make policy exceptions. Every organization has people empowered to make decisions and exceptions.
Your mission: Get to that person. Get to a leader. Get to a decisionmaker.
Should you fail to do this, you will continue to be treated like a leper in a nursery, or run around in endless circles of futility. And worse, you will probably spend a great deal of your precious time on something which you may never accomplish.
If you wish proper consideration, pull yourself out of the hands of robotic clerks, policy-sticklers, excuse parrots, and other impotent barriers to your success, and get to a person empowered to treat your case with special care. Every rule, every policy and every law has exceptions. It is a fact of life.
Would you like to end this bureaucratic B.S.? Protest and bypass it.
Faithfully,
Douglas Castle
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